Find Eligible OTC Products on AlohaCare Benefits Pro

Purpose

This skill compiles a list of compatible/eligible products (over-the-counter health & wellness items, plus grocery/food where the plan allows) available to an AlohaCare member through the NationsBenefits "Benefits Pro" portal at alohacare.nationsbenefits.com. The intended approach is to drive the authenticated product catalog, run the global search with several varied terms, walk the promoted categories, and filter by brand — collecting product name, brand, category, price, and benefit eligibility into a structured list. It is a read-only task: stop at search/listing results; never add to cart or check out.

Critical precondition: the catalog is entirely gated behind member authentication. As of testing (June 2026) there is no guest/pre-login catalog, search bar, or product listing of any kind. Without valid member credentials (Member ID + Date of Birth) and the ability to clear 2FA, this task cannot reach a single product. Treat valid member credentials as a hard input requirement.

When to Use

A logged-in AlohaCare member wants to discover which OTC/grocery products their benefit dollars can buy, by exploring search terms, categories, and brands.
You need to build a compatible-product shortlist (e.g. "all eligible vitamins", "first-aid items under brand X") before placing an order elsewhere.
You are auditing what the AlohaCare Benefits Pro catalog exposes for a given member's benefit (OTC vs. grocery vs. combined).

Do not use this skill if you lack member credentials — there is no unauthenticated path to product data (see Site-Specific Gotchas).

Workflow

The recommended method is browser (authenticated). There is no usable API or fetch shortcut: the search backend is an Azure Cognitive Search proxy that only responds inside an authenticated portal session, and every catalog/search route serves the login SPA with isAuthenticated:false until you sign in. Do not waste time hunting for a public product endpoint — confirmed gated.

Use a stealth session. The site sits behind Cloudflare + Cloudflare Turnstile (WAF). Create the Browserbase session with --verified --proxies. A bare datacenter session intermittently passes but the homepage WAF returns 403 to unstealthed/HTTP-like clients (the pre-run probe got 403). Stealth + residential proxy is the reliable configuration.
Open the portal: browse open https://alohacare.nationsbenefits.com/. The landing page is the Login form (title becomes Login: NationsBenefits). Fields: Member ID (text) and Date of Birth (MM-DD-YYYY). The Member ID is the value printed on the member's Health Plan ID card — a 16-digit prepaid-card number or a username from another site will NOT work.
Authenticate. Fill Member ID + DOB and submit. The login template is OTCInCommStandard2FA, so a two-factor step follows: select a 2FA channel and enter the access code (delivered by the health plan via email, SMS, or a plan-provided access code). You must have access to that code; there is no way around it. An unregistered Member ID is bounced to a registration flow on members.nationsbenefits.com instead of logging in.
Open the catalog / global search. Once authenticated (enableGlobalSearch: true, enableNewMarketplace: true), use the global search box. The search is backed by Azure Cognitive Search over fields SearchGroup, SearchCategory, and SearchProductType (autosuggest returns up to 50 suggestions).
Sweep with varied inputs to maximize coverage. Because eligibility is plan-specific and the catalog is large, compile products by iterating:
- Search terms / synonyms: e.g. vitamins, multivitamin, tylenol, acetaminophen, pain relief, band aid, bandages, first aid, toothpaste, denture, blood pressure monitor, glucose.
- Categories: walk the promoted categories (testing showed Food and Nuance™ Audio Glasses promoted) plus the full category tree.
- Brands: filter/search by brand name to surface brand-specific eligible SKUs. For each result, record name, brand, category, price, and the eligibility indicator the portal shows for the member's benefit.
De-duplicate and compile the union of results across all terms/categories/ brands into the output list. Stop at the results/listing view — do not add to cart or check out.

Browser fallback / notes

There is no non-browser fallback that reaches products. The only thing reachable without auth is the homepage HTML (and its embedded loginConfig/appConfig JSON), Terms & Conditions, Privacy Policy, HIPAA, Non-Discrimination, and the card-activation page — none contain catalog data. A logged-in member may also use the portal's "Download/Email/Mail Catalog" feature (allowDownloadCatalog, otcCatalogCdnUrl: https://nationscdn.azureedge.net/otc-container/pdf/) to get a PDF catalog, but those PDF links are only surfaced post-login.

Site-Specific Gotchas

No guest catalog — hard wall. alwaysViewCatalog is false in the portal config. Every authenticated route (/home, /search, /order, /dashboard) redirects to the login page, and direct catalog guesses (/catalog, /shop, /products, /otc, /browse, /product-catalog) return 404. Both an independent recon pass and the autobrowse inner agent confirmed this — do not re-investigate; member auth is mandatory.
Login input is Member ID + DOB, then 2FA. Template OTCInCommStandard2FA. The Member ID is from the Health Plan ID card (InsuranceCarrierID: 331, healthPlanCode: ["H90"]). A 16-digit Mastercard prepaid card number or a username from another NationsBenefits site does NOT grant access. 2FA cannot be bypassed without the plan-issued access code.
Cloudflare WAF + Turnstile. cloudFlare.isEnabled: true, SiteKey: 0x4AAAAAACEJ2z8MkPuL-Hqo, served from challenges.cloudflare.com/turnstile/v0/. The homepage pre-run probe returned 403 (cloudflare, cloudflare-waf). Use --verified --proxies. A residential proxy HTTP GET (browse cloud fetch ... --proxies) does return 200 for the homepage HTML, but that only yields the login SPA, never product data.
Eligibility is benefit-specific. The portal models multiple spending types (combinedotc, combinedgrocery, GROCERY, OTC) and uses FIS for eligibility (allowCheckEligProducts: true, hideProductEligibility: true). The same SKU may be eligible for one member's benefit and not another's — always read the eligibility shown for the logged-in member, don't assume catalog-wide eligibility.
Search backend. Azure Cognitive Search; searchFields: ["SearchGroup","SearchCategory","SearchProductType"], suggestionsCount: 50. Product images come from https://nationscdn.azureedge.net/otc-container/Nations_Product_Images.
Session timeout is short. sessionTimeout: 15 (minutes). Long catalog sweeps may require re-auth; batch your searches.
Multi-plan members. A "Switch Benefit" control (top-right) toggles between a member's available benefits; the catalog/eligibility shown changes per selected benefit. Sweep each benefit if the member has more than one.
Promoted categories observed: Food and Nuance™ Audio Glasses (categoriesToPromot). Nuance Audio frames link out to LensCrafters / Target Optical / Pearle Vision / For Eyes for prescription lenses.

Expected Output

A JSON object compiling the eligible products found, with the search strategy used.

Successful (authenticated) shape:

{
  "success": true,
  "catalog_accessible_without_login": false,
  "authenticated": true,
  "benefit_selected": "OTC",
  "search_terms_tried": ["vitamins", "tylenol", "band aid", "first aid", "toothpaste"],
  "categories_browsed": ["Food", "Health & Wellness", "First Aid"],
  "brands_filtered": ["Equate", "Tylenol"],
  "products": [
    {
      "name": "Acetaminophen Extra Strength 500mg, 100 ct",
      "brand": "Equate",
      "category": "Pain & Fever",
      "product_type": "OTC",
      "price": "3.98",
      "eligible": true,
      "image_url": "https://nationscdn.azureedge.net/otc-container/Nations_Product_Images/<sku>.jpg"
    }
  ],
  "error_reasoning": null
}

Blocked shape (no member credentials available — the outcome of this build, since the catalog is fully gated):

{
  "success": false,
  "catalog_accessible_without_login": false,
  "authenticated": false,
  "blocker": "member-login-required-with-2fa",
  "products": [],
  "search_terms_tried": [],
  "error_reasoning": "alohacare.nationsbenefits.com is fully gated behind member authentication. The landing page is a Login form requiring Member ID (from the Health Plan ID card) + Date of Birth, followed by 2FA (template OTCInCommStandard2FA). All authenticated routes redirect to login; direct catalog URLs (/catalog, /shop, /products, /otc, /browse) return 404. isAuthenticated:false for unauthenticated sessions. No guest/pre-login catalog, search bar, or product listing exists."
}

find-products